This past week week I got the opportunity to sit down with Ashlie Fontana, Co-Owner of Partners in Care (P.I.C.) Home Care, LLC. She is one of the most passionate, energetic, lovely ladies I have ever had the pleasure of meeting. I really enjoyed our discussions and learning about the great things Ashlie and her company do to help patients. Ashlie owns a In-Home support agency. She provides in-home consultation to patients and their families in order to support the items they need assist with as it relates to their daily care. As we age we often do not think about the care that we may need or the care that we may need to arrange for our parents, grandparents, etc. When you are choosing an agency to use for caregiving assistance you want to be sure that your family is in great hands. I had the opportunity to interview Ashlie and her company does some amazing stuff. Check out the interview below.
1. So Ashlie….tell me a little about your company. What exactly do you provide for patients and families specifically?
At P.I.C. our goal is to help our clients achieve the best quality of life possible. We understand that one solution does not fit every situation so we take the time to listen and learn about each client’s needs and preferences. This enables us to tailor a care program that maximizes the client’s independence and dignity. Services we offer include, but are not limited to, routine personal care (bathing /grooming) , companionship, laundry, light housekeeping, meal planning, and cooking.
2. Tell me why you decided to open your own In-home care support business. What is it that drives you each day to do this type of work?
I originally started my career in healthcare 12 years ago. Three years into my career, I met my best friend, Reanna Nabayan, who at the time was working at a facility as a Registered Nurse. She and I both realized our passion for taking care of people in general as well as how great of a team we made together. We decided then that making a difference in people’s life was a good feeling so we made it a career. Going home at night knowing that people confide in you to take care of their loved one and knowing that you eased a family members mind was more than enough to give me drive. The clients are so thankful for the services we offer to them. It’s just a really great feeling knowing you helped someone every single day.
3. What is something that most people don’t know that a In-Home support agency does for patients?
Well at P.I.C Home Care we offer Alzheimer’s/ Dementia Care, Respite Care, and also Alert 1 for those who qualify. Our caregivers receive thorough background checks and must pass a rigorous interview process. We have an excellent training program that includes extensive training in Alzheimer’s Care and Elderly Abuse. We offer Hourly and Live-In services. We are licensed, insured, and bonded.
4. Explain to me the process of In-Home Support care? If my grandmother was sick how would I start the process of getting her help. Would her physician need to be involved? Would she need a referral from a physician to use your services?
You always want to involve your physician of any changes made, however, you would not need a referral to start services. A Client Care Coordinator would come to your house and conduct a free assessment like I stated earlier. The coordinator would then work the hours needed to determine your loved ones needs and tailor a care plan that best suits them. Then the agency would train an employee more ideal to your loved ones personality, wants, and needs. P.I.C will continue to monitor to ensure that both the client and the employee feels comfortable.
5. What should a patient expect during an Initial Consultation with your company?
Well when I send my Client Care Coordinators to do an assessment I instruct them to get as much information possible from the client. We want to know everything about you or your loved one without over stepping boundaries. PIC will question any health concerns, safety hazards, likes and dislikes are very important the first visit. Coordinators are trained to have an eye for detail, such as rugs on the floor that may increase a risk for falling. I strongly suggest Physical Therapy in home evaluations for those with a safety concern, and I will then make the appointment or leave a card for the PT to visit the home at clients convenience.
6. Why should a person needing assistance in their home choose you and your company versus Sally’s Home Care down the street? What makes your services so unique and exceptional?
Dr. Brown I have worked for several agencies in the past. One issue I had working with agencies was the fact that the agency would hire you, give you a name and an address of the client and send you on your way to complete the job. Reanna and I asked ourselves this same question when we started the business. What is going to make us different from the competitors around us? A company such as Partners in Care Home Care, LLC is built off trust, loyalty, and word of mouth. Therefore, we have in-home training for all our employees. We not only train our employees in-office, we train our employees to our clients. I know the feeling of being that stranger going to a strangers house (with intent to help) but not having a clue of what the client needs done. We decided we would always do our best to match the clients personality to a well trained staff member with a warm welcoming introduction. The coordinator will remain at the clients house until both the client and the employee are comfortable with each other.
As you can see Partners in Care Home Care, LLC is invested in the care of patients. They will take care of your loved one as if they are their very own! If you are in need of Home Care for your loved one contact P.I.C. for a FREE consultation. Call (310) 593-1506 or email @firstname.lastname@example.org. For more information you can LIKE their Facebook Page or visit their website http://www.safeathomehc.com.
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